Refund policy

When you place an order, you are making an offer to purchase. encre reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until encre confirms acceptance. We must receive and process your payment before your order is accepted.

IMPORTANT - NO RETURN POLICY: Due to the unique and carefully curated nature of our pieces, ALL SALES ARE FINAL. We do not accept returns or exchanges under any circumstances.

Before Purchase:

• Please review all photos and item details carefully before purchasing
• If you need additional photos or have specific questions, contact us at info.encreshop@gmail.com or on Instagram direct message
• All items are carefully inspected and authenticity verified before shipping
• Any visible flaws or imperfections are noted in the item description
• Once an order is placed, it cannot be canceled or modified

Please review your order carefully before submitting, as encre will not accommodate cancellation requests after an order is placed. In the event that we do not accept or must cancel an order due to inventory issues, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.

You represent and warrant that your purchases are for your own personal use and not for commercial resale.